Privacy Policy

2. Who We Are

Renume Wellness is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the contact details provided on our website.

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3. Personal Data We Collect

We may collect and process the following types of personal data:

• Contact information such as name, email address, phone number

• Booking and appointment details

• Health and lifestyle information provided during consultations or questionnaires

• Payment and transaction information

• Membership details and usage history

• Website usage data, including IP address, browser type, and pages visited

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4. How We Use Your Data

We use your personal data to:

• Provide and manage treatments, services, and memberships

• Process bookings and payments

• Communicate with you regarding appointments, services, or updates

• Ensure client safety and suitability for treatments

• Improve our website, services, and client experience

• Comply with legal and regulatory obligations

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5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a contract (to deliver our services)

• Consent (where required, particularly for health data and marketing)

• Legal obligation (to meet regulatory requirements)

• Legitimate interests (to improve services and operations)

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6. Health Data

Health and consultation information is classified as special category data under UK GDPR. This data is only collected where necessary and is processed with your explicit consent for the purpose of providing safe and appropriate treatments.

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7. Data Sharing

We do not sell or rent your personal data. We may share data with trusted third parties only where necessary, including:

• Booking, payment, and membership management systems

• IT and website service providers

• Professional advisers or regulators where legally required

All third parties are required to process your data securely and in accordance with data protection laws.

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8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and insurance requirements.

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9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

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10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us via the details on our website.

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11. Marketing Communications

You will only receive marketing communications from us if you have opted in. You may unsubscribe at any time using the link in our emails or by contacting us directly.

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12. Cookies

Our website uses cookies. For more information, please see our Cookie Policy.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

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14. Contact & Complaints

If you have any concerns about how we handle your data, please contact Renume Wellness in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).